Frequently Asked Questions

We manufacture six categories of amusement equipment: Dry Rides (roller coasters, drop towers, swing rides), VR Simulators (360° pods, multi-seat platforms, sky walk), 7D Theater systems (4-seat to 24-seat), Arcade Games (basketball, claw machines, air hockey), RFID park management systems, and Attractions (trampoline parks, bumper cars, snow parks, kids play zones).

Yes, virtually all our products can be customized. This includes color schemes, theming elements, logo placement, and in many cases structural modifications for non-standard venue dimensions. Our design team will work with you during the project planning phase to incorporate your branding and theme.

Yes. All Modern XD products meet or exceed BIS (Bureau of Indian Standards) requirements. Applicable products also carry CE certification for export to Europe. Our rides undergo third-party structural and load testing, and we provide full documentation including test certificates, inspection records and operational manuals.

Most products are available as single units, including 7D cabins, VR pods and arcade games. Some systems like bumper car arenas have minimum quantities (10 cars) due to the nature of the conductive floor system. RFID wristbands have a minimum order of 500 units. Please contact us for specific product minimums.

Lead times vary by product. Smaller items like arcade games and mini 7D cabins typically ship within 30–45 days. Mid-size products like 7D theaters and VR simulators take 60–90 days. Large custom projects like full roller coasters or trampoline parks with custom theming may take 3–6 months. We provide a confirmed delivery schedule at the time of order.

Yes, we offer complete turnkey solutions: site assessment, design, manufacturing, logistics, installation, staff training and commissioning. Many clients prefer our turnkey package as it provides a single point of accountability and often results in faster project completion.

Standard payment terms are 40% advance at order confirmation, 40% before dispatch and 20% upon completion of installation and handover. For export orders, we typically work on LC (Letter of Credit) or TT (Telegraphic Transfer). Specific terms may vary by project size and customer history.

Yes, we export to 20+ countries. We handle all export documentation, including packing lists, commercial invoices, COO certificates and any required test certificates. Shipments are typically sent by sea freight (FCL/LCL) or air freight for smaller items. We can quote CIF, FOB or DAP depending on your requirements.

Yes, installation and commissioning is included as standard for all major systems. Our trained engineers will travel to your site, supervise installation, carry out all electrical and mechanical commissioning, conduct safety checks and provide hands-on training for your operations team before handover.

We offer a 12-month comprehensive warranty on all mechanical and electrical components from the date of commissioning. Large structural rides carry a 5-year structural warranty. Extended warranty and Annual Maintenance Contract (AMC) packages are available and recommended for commercial venues.

We offer tiered Annual Maintenance Contracts (AMC) covering scheduled preventive maintenance visits, priority response to breakdowns, discounted spare parts, remote diagnostics for smart systems (VR, 7D, RFID) and 24/7 technical helpline access. AMC significantly reduces downtime and extends equipment life.

Spare parts are available directly from Modern XD. We maintain stock of critical wear parts for all active product lines. Parts can be ordered via email or phone, and we can dispatch within 24–48 hours for stocked items. For export orders, we typically include a recommended spare parts package at commissioning.

All 7D theater systems come with a library of 20–100+ films (depending on model) covering action, horror, comedy and children's genres, each 5–12 minutes long. VR systems include 20–50+ experiences. Content can be updated remotely via our cloud system, and new titles are released regularly. Custom branded content production is also available.

We release new content packages quarterly. Clients on an active AMC or content subscription receive updates automatically. Content refresh is one of the most important factors in maintaining repeat visitor rates, and we strongly recommend keeping the library current.

For RFID park management, a stable broadband connection (minimum 10 Mbps) is recommended for real-time cloud sync. The system can operate offline with local caching for up to 72 hours. For VR content updates, a faster connection (50+ Mbps) is recommended but updates can also be done via USB. Day-to-day VR operation does not require internet.